This Charming Girl Return Policy
Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the jewellery, however representations may vary depending on your specific browser and computer monitor.
We hope you love your This Charming Girl jewellery but if you are unhappy with any item we are happy to offer you a full refund (excluding postage & packing fees, unless the item is deemed faulty) if the item is returned to us in its original, unworn condition within 7 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This return policy does not extend to earrings due to hygiene reasons (unless deemed faulty) or for jewellery which has been altered to your specifications.
To arrange a refund please contact firstname.lastname@example.org with your name, PayPal Transaction ID and details of the item(s) you'd like to return and we will provide you with a returns number which you must include with your returned item to enable us to process your return quickly. We cannot accept unauthorised returns, please DO NOT return items without contacting us first.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).