Do you ship internationally?
We certainly do! This Charming Girl happily ships worldwide. Postage & packing charges for international orders are calculated automatically at checkout depending on your country and the size and weight of your order.
I want ___ necklace but on a shorter/longer/different coloured chain. Is this possible?
Yes, in most cases. Once you have placed your order email us with full details of your order (your name, email address and PayPal Transaction ID) and specify which length or colour of chain you would prefer. We will then let you know if this is possible. This service is also free of charge.
Where else can I buy This Charming Girl jewellery?
This Charming Girl jewellery is also stocked in various online and bricks and mortar shops - see the stockists page for an up-to-date list.
Do you accept custom orders?
Sorry, we currently cannot accept custom orders.
Do you accept wholesale orders?
We certainly do! For wholesale information please contact email@example.com including your trading name, location and full contact details.
What is your return policy?
This Charming Girl Return Policy
Every care has been taken to ensure our website descriptions, measurements and photographs accurately portray the jewellery, however representations may vary depending on your specific browser and computer monitor.
We hope you love your This Charming Girl jewellery but if you are unhappy with any item we are happy to offer you a full refund (excluding postage & packing fees, unless the item is deemed faulty) if the item is returned to us in its original, unworn condition within 7 days from the date of delivery. Please note that the return postage is at your (the customer’s) expense and we strongly recommend that when returning items you use a Signed For insured service (such as Recorded Delivery) as we cannot be held responsible for items which do not reach us. Please ensure that that sufficient postage is paid for your return as we are unable to accept packages which do not carry the correct postage amount.
This return policy does not extend to earrings due to hygiene reasons or for jewellery which has been altered to your specifications.
To arrange a refund please contact firstname.lastname@example.org with your name, PayPal Transaction ID and details of the item(s) you'd like to return and we will provide you with a returns number which you must include with your returned item to enable us to process your return quickly. We cannot accept unauthorised returns, please DO NOT return items without contacting us first.
All refunds will be processed within 7 working days of the return being received and refunds will be made to the original payment method (i.e. PayPal for all debit/credit card transactions).
Can I place an express order?
If you wish to place an express order (e.g. for a birthday) email us before placing your order and we'll do our best to help. Express orders within the UK are sent by Royal Mail Special Delivery (signed for next day by 1pm). Please add Special Delivery to your cart before checking out once we have confirmed we can meet your due delivery date.
Please do not place your order then tell us you need it by a certain date. Email us to ensure we are able to fulfil your request first. Thanks!
An item I want is out of stock. When will it be available?
As many of the items on the site are vintage or made from vintage beads and charms, there is limited stock so once an item has sold out if may not be available again. If an item is expected to be back in stock, there will be a link on the product page which says "Request this item to be restocked". If you click this it will send us an email notifying us that you would like to buy it when it is restocked, and you will be added to our list. As soon as the product is restocked we will email you and you will be the first to know!
Where do you buy all your charms?
We source our materials from over 100 different suppliers around the world. We couldn't possibly begin to list them all!